General Questions
What size Kindle Sleeve should I get?
All Kindle sleeves is one size fits all. It can fit the Basic Kindle 6" screen and Kindle Paperwhite7" screen.
What size Book Sleeve Should I get?
Please check the sizes on the description.
I need a custom size
Please contact us on Instagram (@daintyluxeau) or email daintyluxeau@outlook.com.au if you need a custom size.
Do you include free gifts?
Occasionally, yes! We love to surprise our customers with small complimentary items — just a little thank-you for shopping handmade.
Shipping & Delivery
When will my order ship?
Shipping times are based on the dispatch date, not the date the order is placed. Please allow 2–5 business days for order processing before your item is shipped.
Can I change my shipping address after placing an order?
Please ensure your address is correct at checkout. If you need to make changes, contact us immediately at daintyluxeau@outlook.com.au.
If your order has already been shipped, we unfortunately cannot update the address
Do shipping estimates include weekends or holidays?
No — shipping timelines are calculated using business days only. Weekends and public holidays are not included.
Is Dainty Luxe responsible for lost, delayed, or damaged mail?
We are not liable for parcels that are delayed, lost, or damaged in transit. To protect your order, we strongly recommend selecting tracked shipping at checkout, which includes tracking and postal insurance.
Will I need to pay customs or import taxes for international orders?
Yes, possibly. International customers may be charged customs duties or import taxes depending on your country's regulations. These fees are not included in your order total and are the responsibility of the buyer.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.
